Return Policy

All Sales are Final:

Due to the importance of maintaining high sanitation standards, all sales (online and in person) are final. This policy ensures that every customer receives brand new, unworn jewelry pieces.

Returns & Exchanges:

Custom Orders - Custom pieces cannot be returned or exchanged.

International - All orders are final sale, no returns or exchanges.

Domestic Exceptions (If Applicable) - Gem and Stone takes great care in packaging and protecting your items to prevent any damage during transit. However, if you receive a defective or damaged item, please contact gemandstonedesigns@gmail.com within 10 business days of receiving your order, and I will work with you to exchange or refund the order. 
Customers are responsible for the shipping fee if an exchange is requested. Pieces must return in the same condition they were shipped in.

Cancellations:

Online and Custom orders can be canceled within 24 hours of being placed. 

To find more information about Gem and Stone's policies, click here.